Sears has gone to Heck in a breadbasket. Their quality and service are lost. They don'r care about the customer anymore. We purchased a new freezer, took 3 weeks to finally get It delivered. Drawer was damaged, and new kitchen floor tile scuffed. I fixed the drawer, and still have only had b/s reties about the floor. Bought my last thing there. Just turned 80 and have had Sears Charge since i was 16. Mama signed for me to get it then.