quote:
Originally posted by one who posts:
It seems to me that the CD/DVD player consumer is bit hard to please. Having been in sales for quite a while (yes, even retail at one point), I can attest to the fact that one can lose track of "I'll-be-back-when-I-get-through-with-these-customers" quite easily. Perhaps you should have politely walked up to him and asked for help instead of standing like a lump around the corner staring at him like a crazed stalker about to give a piece of that deranged mind.
Do you know why most people hate retail? The customers. People like you who think that when they leave their house they should be waited on hand and foot as if they're royalty. I've seen people like you do it in stores and restaurants, and I've been one of the many who stood nearby sympathetically looking at your family or spouse or friends like I'm sorry they have to live with you.
I had to pull a Christmas season at a retail store in Nashville several years ago, and the scenario was the same. However, when the idiots came to me they found they couldn't get away with the same "scare" and initimidation tactics that I saw them try to throw on the other employees (and like you employed at BB). The proudest moment of my early sales career came at that Nashville store when a customer decided to be a belligerent fool and smarted off. I tongue whipped the man the same as I would anyone on the street; the same as I would have with you. I stood even taller when my manager backed me up, which, by the way, they typically do, they're just too busy playing pacifier to the raving customer to show it.
Consumers need to remember that these employees are people--not slaves.
Be decent.
We're Southerners, not the dreaded alternative.
If you want to continue acting like this, I'm afraid you'll have to be banished to a life of unsweet tea and "soda pop."
Let me start off my reply to you by telling you another shopping story that I intend to post a little later today.......I was at Lowes on Cox Creek Parkway Saturday...I was in the tool section, looking for a 7/16" drill bit. Somehow, I've acquired a number of 7/16" dowell rods, and to use them up, I needed a bit. Well, none of the sets of bits had a 7/16" bit in them, and a single high speed bit was $8.00...more than I've got invested in the dowell rods themselves, and more than I cared to put into a singe drill bit. Along comes a Lowes employee...he asks if I'm finding what I need. I mentioned essentially what is posted above. This employee then begins reviewing the stock on the shelves, and talking shop with me...how he does woodworking himself, and how the high price of materials and tools has slowed his hobby down too. Then, he asks a couple of other questions....and then finds an acceptable alternative bit (wood boring paddle bit instead of a high speed bit)that costs me $3.00 plus small change.
This employee went out of his way to make my shopping experience at Lowes enjoyable. I intend to contact the store management and complement him. Employees like him make me want to return and do business with them again.
Maybe you misunderstood my beginning post. The BB employee wasn't away from me for more than a couple of minutes before he was engrossed with a high dollar toy. He was sitting in one of two leather recliners in front of the TV, adjusting the picture and sound levels. If my business means so little to them that I'm forgotten after just a couple or three minutes, then they don't need my business. As for your comment about "politely asking for help", I had already done that, had been acknowledged, and was dismissed as not worthy of his time. If an employee of a consumer driven store doesn't want to be service driven, they need to get another job....something where they can work by themselves, and not be around customers.
I used NO scare or intimidation tactics, although I am capable of such. I just advised both the employee and the manager that the employee's failure to assist me with a purchase in a timely manner would affect my decisions as to where to shop in the future.
Finally, I don't appreciate your comments about "crazed stalker", "deranged mind", or "raving customer". You were not there....you heard none of the exchange of words, or saw any of my actions. You have no right to judge me and I deny any attempt of you to do so.
Comment on my post if you will, but you have no right or reason to attack me personally.