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Reply to "Bad customer service at Florence Eye"

" The simple fact is that when she posted on your fan page, a simple I'm sorry for the error or misunderstanding, we are doing what we can to correct the situation would have saved your business a lot of embarassment and frankly probably saved a lot of your patients. The way she was treated was uncalled for and beyond ru...de and honestly I think Heather owes her a PUBLIC apology.
This was taken from an e-mail that I sent the Dr. 2 days ago. How well swallowing your pride sometimes could really help you in the long run. When I feel this patients wrong has been righted, my statements about Florence Eye Center will change. However, I still will not be a patient there."

excerpt from facebook boycotting florence eye site

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