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Reply to "Bad customer service at Florence Eye"

i am confused about what is settled?

these are two separate incidences within a week

the boycott is over the office manager calling a mother at 8:30 pm on a sunday over an online comment which was not defaming or hateful.

if it were so serious why not wait until mon. morning

the customer did not call the business after hours to complain THE MANAGER DID

and then refused to fix issue with child's new glasses then and fired them as patients


the doctor refused to speak to her on mon morning during normal business hours and then placed emails that violated HIPAA privacy


perfect storm of problems at this decadent location

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