Sorry for the confusion
Most of the posts I made were from the facebook site and were posted by more than one person.
I the detail were the patient had a legitimate issue and it was not only dealt with inappropriately, it wasn't dealt with at all and the patient was told that since they were not making a profit off the childs insurance they were not going to fix the problem.
The patient or the parent DID NOT start the boycott, other outraged people did when they heard the details. Many of them have never even met or have any connection to the patient other than the outrage of inappropriateness.
I do not want to give the wrong impression of the patient or parent. If you have seen or were aware of the FB posts, the ones made by the patient/parent were not out of line or line "one of those people".
they fact that this has grown is because the details were fundamentally wrong.