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Reply to "Bad customer service at Florence Eye"

As an Employee at FEC I can honestly say that I LOVE working with Heather Davis. She is an AMAZING person and one of the hardest workers you will ever meet!!! EVER!!! I also know from working in this field for almost 9 yrs that FEC employees care MORE about OUR patients' wellbeing than making any amount of money! Everyone who works with the facility are very well trained in every way possible to take care of our patients in every situation. In the state of Alabama an Optician does NOT have to be ABO/NCLE certified to be and Optician. As long as an Optician works under an Optometrist and has the skills and knowledge of their job they can assist patients. If there isn't a Dr. present in the facility there MUST be a certified Opticain on hand. (Just because WE, as Opticians are NOT ABO/NCLE certified doesn't mean we aren't trained in the same manner as the surrounding states that are required to be certified.) Dr.Basden, Dr.Kachelman, and Dr. Brewer are ALL outstanding Dr's who are very caring for their patients. I am VERY proud to say that I am employed at FEC and LOVE my job and people I work with!!!

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