BandMom
I respect your opinion on this matter and I am sincerely happy that your son got the excellent service you described.
I think what got lost and it gets really confusing but what I have been able to reconstruct from various sides of this story is the customer DID try to attempt to exhaust other methods of complaint and was dismissed.
AND the customer/mother/patient DID NOT create the fan site on FB. It appears that many of the posters on their have no personal connection to the individuals involved but were outraged at the EXTREMELY poor handling of this incident.
I personally have used FEC in the past and have had both positive and negative experiences there. I have also used Tomsik Eye, Jody's, McLendon, Target, Sears and Shoals.
FEC is the only office I have ever had a poor experience and in light of this incident and the bad gut feeling it has given me, I think I will go somewhere where I have had a better experience. I don't need to feel like I am at an amusement park to get an eye exam. The new location is a little over the top and I don't like thinking I am being charged extra to help pay for THAT.