I have been the owner of my Dell Computer for the past 4 years. I purchased the extended warranty, etc, had the programs i wanted installed when i ordered it and everything was fine. Had minor problems but after using intepeter on a couple of occasions, i had no complaints. However about 6 months ago; i had some major problems. It was not diagnosed as a virus but what ever it was; it shut me down completely. I called Dell tech and was told that they would restore computer to the last day it worked. This was done and for about 3 hours, things were fine. Then it happened again. I had enough for 1 day. Next morning I called Dell and spoke to Aman jubal mohammed; (also known as hubert. He said no problem; i will restore it back to day of no problems. WRONG!!He restored my computer to day 1. I had brand new computer with nothing. Lost everything, files, pictures, and I can't remmber what else. I know now back up the back-up and then save it some more. DELL was not very helpful nor did they offer anything except to say you lost it all and it is your fault. I now refuse to speak to tech that i cannot understand. Sometimes help is not what it should be.