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Reply to "RESTAURANT OWNERS RESPONSE"

Yes, I am a restaurant owner. The reason that I found out about this forum was when an employee was talking about how our business was being bashed a little while back on this forum. No one knew this existed or told me. Being an owner/manager-here many hours a week, I would much rather people customers complain to me than on this forum. I had no idea about some of the things people were complaining about. I wish I did, because that is not what our restaurant is about. Customer satisfation, quality product and friendliness is most important. We have comment cards on every table and bag that leaves our property and none have said what was said on here. The reason why we have them is to prevent things like the bashing on forums. We try our best to make everything right-if we mess your order up, let us know and i'll bet we will make it right. One major problem is employees-can't find any good ones that want to work and that you can trust. I feel like we need a manager for every employee. It doesn't work that way. i try to do everything possible for everyone to have a great experience, but can't be here from open to close 7 days a week. its not possible. thing happen, people make mistakes-we leave out things, put the wrong toppings on, we don't do it on purpose, it was a mistake but let the manager know and we will make it right. i don't want to offend anyone or cause any problems but i didn't know about this forum and another local owner didn't know about it either

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