AT&T has decent phone, cell and internet service but their customer service department is very lacking. Well, let's face it it sucks! I hate having to call them for anything.
http://www.timesdaily.com/arti.../frontpage?nocache=1
Original Post
Replies sorted oldest to newest
It's not customer service when you call AT&T. It's translation training!!!
I hope this will be a good thing. I am a T-Mobile customer and Verizon customer.quote:Originally posted by blue angel:
It's not customer service when you call AT&T. It's translation training!!!
Recently I experienced many dropped calls in areas I had never experienced trouble.
I suspected shared towers were no longer being shared. Upon investigation I found AT&T did not renew contracts with T-Mobile to share their AT&T towers because T was undercutting AT&T’s plans.
Never mind that smacks of penitentiary involvement on the part of AT&T both companies use the same type system and hardware and could turn out better for customers.
The 1.9 GHZ frequency is much clearer than Verizon’s 800 MHZ when you are in range.
I’m going to stay hitched in the meantime and do the wait and see thingy.
Who cares I may go back to my ham rig to communicate.
I always hear people complaining about AT&T's customer service so I guess I'm one of the lucky ones. I've always had GREAT service both on the phone & in the stores. I've also never talked to anyone who did not speak perfect English.