Bad customer service at Florence Eye Center has gone viral on Facebook with a boycott group.
I have heard buzz about this all over town.
Apparently the bad service came from a mother of a patient waiting on the status of the order and when she did not get an answer she posted the same question on their site on FB and it was deleted so she posted in her status she was praying for the sales staff and got a call from the office manager to tell her to stop talking about them and that no she want not help her complete order and to pick up her files.
The customer only wanted an apology from Dr Basden for the conduct of his employee.
This is ridiculous. The patient was a young minor girl.
this is a bad example of customer service and a lesson for people who do not value every customer in the age of the internet.
that fancy building wont pay for itself with this conduct.