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Personally, I am a little sick of this story. I have no affiliation with anyone that works at FEC or anyone who was personally affected by this incident.

I agree with the person who stated we are only hearing one side of this story. This whole thing sounds like an elementary school "he said she said" but with the biggest issue being that FEC CANNOT defend themselves. I feel it is a little unfair for this "victim's" friends to commit libel against FEC when FEC legally cannot defend themselves due to HIPPA laws.

One comment I read on the Facebook boycott site stated that the boycott page would not be taken down until FEC offered a public apology to this "victim" - what I would like to know is how are they supposed to do that when HIPPA laws prevent them from identifying patients. I think whoever is running that site needs to grow up and learn the law.

I also agree that this could/should have been handled privately. If I have an issue with someone (and yes I have been "wronged" by bad customer service before) I complain to management or simply stop doing business with them. Publicly trying to turn the entire town against this business (especially through the means of Facebook) is immature.

I have never been a patient of Florence Eye Center - but I can promise you that the next time I have to make an eye appointment, I will call FEC because I appreciate the tact with which they have handled this situation by not stooping to the level of the patient (or former patient) that wants his/her 15 minutes of fame.

Based on everything I've read on Facebook and on this forum, I would guess that the patient threw a fit and blew this whole thing out of proportion. Everyone since then has been taking the word of the so-called "victim" because they like a good drama. No one but the "victim" and FEC really knows what happened and what was said on the phone. Everyone else needs to mind their own business and quit assuming you know the whole story when you don't - you only know what someone told you the story was!!
I tend to agree with some of your points butterfly.

First of all, I kinda feel bad for the patient at this point because I don't see that she has "kept this going".

Secondly, I find it interesting that if the phone call was not as it seems, WHY didn't they correct the problem immediately and WHY did they hire a lawyer before they would help the minor patient?


I also have a hard time believing that you do not have an "affiliation".

Today it seems that there is talk that one of the defenders has had there civil rights violated by FEC.

That has nothing to do with the patient as it appears the patient only posted one comment and the mother did say that she was happy she had finally gotten the frames and the Dr. did not abuse her child.

I have seen some wild ranting going on, but it is hard for me to think that it was the customers fault. If she had been so super rude as you suspect, why does the posts on FB not reflect that nature?

Some of the defenders who have taken up the cause on the other hand I can not say the same about how they have handled it.

I read at one point where she was a friend of the doctor and was saddened that this had gotten this far. on the other hand, I did see some lady on there calling names but it does not look like she is affiliated with the patient personally.

It is still suspect that they have hired a lawyer when the things posted were opinion.
quote:
Originally posted by dd75:
I tend to agree with some of your points butterfly.

First of all, I kinda feel bad for the patient at this point because I don't see that she has "kept this going".

Secondly, I find it interesting that if the phone call was not as it seems, WHY didn't they correct the problem immediately and WHY did they hire a lawyer before they would help the minor patient?


I also have a hard time believing that you do not have an "affiliation".

Today it seems that there is talk that one of the defenders has had there civil rights violated by FEC.

That has nothing to do with the patient as it appears the patient only posted one comment and the mother did say that she was happy she had finally gotten the frames and the Dr. did not abuse her child.

I have seen some wild ranting going on, but it is hard for me to think that it was the customers fault. If she had been so super rude as you suspect, why does the posts on FB not reflect that nature?

Some of the defenders who have taken up the cause on the other hand I can not say the same about how they have handled it.

I read at one point where she was a friend of the doctor and was saddened that this had gotten this far. on the other hand, I did see some lady on there calling names but it does not look like she is affiliated with the patient personally.

It is still suspect that they have hired a lawyer when the things posted were opinion.


I keep sticking on a few phrases......."I read" and "I heard" and "I have seen" -- nuf said -- you have no more credibility than anyone else including myself on this thread so I absolutely agree with butterfly -- if the kid is now getting their glasses the issue has been resolved. Anymore talking now is truly drama related and nothing more regardless.

As far as "hiring a lawyer when the things posted were opinion"? When one makes statements as facts as this parent and others that posted did that is libel. It went beyond opinion at that point. That's why we kept saying shut up, sit down and call the BBB to get it resolved before you say something that bites you in the buttocks. If they have hired one, then they have all the proof they need posted all over Facebook and the Times Daily Forums. As far as FEC making libelous statements, the posts about what the office person allegedly said are only heresay and have not been corroborated only repeatedly posted by the alleged victim -- so that is still a plus on FEC. Just my opinion, but that's how I would see it as a jury member.
I looked at the Facebook page. I don't think this high school girl is keeping the Facebook page going. There's one extremely hateful woman who isn't even in the Shoals area. When she's not pointing out that her husband is a doctor, she's making comments about the personal appearance of the office manager at FEC.

I have never been to FEC. If the young lady got the wrong color frames, it seems reasonable to exchange them. And of course, I am saying 'if' because I wasn't there.

I think something else is driving the people on that Facebook page. I urge the adults involved in this to turn their energy in another direction. Take up donations and buy that girl some black frames and everyone can get on with their lives.
I just looked at the Facebook again. The girl got her frames. This is not heresay because her mother posted it.

Now accusations are still flying, people are accusing FEC of doing 'unauthorized background checks' on them. Facebook is sending people notifications.

The girl got her frames! If the whole thing was about that, then take down the Facebook page.
I find it odd that FEC friends and family continue to poke sticks in this fire. Their lawyer wanted the mother to retract everything other stated?

Why not ignore the situation if it truley has been fixed? And there is no mention of anyone outsides the Shoals area. Again, why are you all looking into something and continuing this on here. If the people are on FB sign in an send them a private message. Perhaps there is some facts that are not knows. Perhaps the Newspaper should interview this mother, and see what the issue is, then interview the FEC.

WHY is continued if the lawyer said it is done? Unless the OM and the doctors have a true need to prove something...let it go. Focus on not letting something like this happen again.
quote:
Originally posted by HomesickGirl:
There's one extremely hateful woman who isn't even in the Shoals area. When she's not pointing out that her husband is a doctor, she's making comments about the personal appearance of the office manager at FEC.


Interesting I do not see repeated nasty assaults. And no woman that is extemely hateful. Perhaps those comments were removed, however, this is two sided as the sister of the OM is not being totally nice either.

In business one must have a thick skin. Not everyone is going to like you, your service or product. A business is held to a higher standard then an indivual on the street stating thier opinions. FEC would do well to advise ALL employees, family and friends to drop it. It is being handled by a professional.
quote:
Originally posted by yep_its_me:
quote:
Originally posted by HomesickGirl:
There's one extremely hateful woman who isn't even in the Shoals area. When she's not pointing out that her husband is a doctor, she's making comments about the personal appearance of the office manager at FEC.


Interesting I do not see repeated nasty assaults. And no woman that is extemely hateful. Perhaps those comments were removed, however, this is two sided as the sister of the OM is not being totally nice either.

In business one must have a thick skin. Not everyone is going to like you, your service or product. A business is held to a higher standard then an indivual on the street stating thier opinions. FEC would do well to advise ALL employees, family and friends to drop it. It is being handled by a professional.


In business you do have to be business-like and attend to customer service. But comments like that take the situation to another level.

The best outcome from this situation is that the girl gets the black frames for her glasses. That has been taken care of. Now the discussions are about background checks and lawyers. This is not about that one patient anymore.

I misread. The woman I'm talking about is local. Not sure that's comforting, though.

I don't know the rules about copying Facebook comments and reposting in another forum, so I won't do it. Unless the comments have been removed, this is the person who talked about a 'fat little receptionist' and said "Gee, I wish I was a FRAME DISPENSER." Belittling comments like that, coupled with comments to let people know that she moves in a higher social circle than mere optometrists and their staff.

I am sure people on both sides have misbehaved. Probably one of the doctors could have diffused the whole thing.

I just thought it would be over when the customer got her frames. From what her mom said, it is over as far as she is concerned.
There is no mention of "fat little receptionist", there used to be mention of an office manager that was over weight, which is an opinion. Both have been removed.

I have spoken to the mother of this child. The statements made to her from the OM are so condescending, and cruel, perhaps that is why the supporters have lashed back at the OM.

They called her into the office under the pretense of an apology, DID provide the Black Frame, took her into a back room with FEC staff, and their attorney but then insisted she retract all her statements, she refused. They told her they had been doing background checks on the persons commenting on the FB page. The entire thing is reminiscent of Gestapo Tyranny .

The correct PROFESSIONAL reply would have been to supply the frames, and have the Senior Partner speak to the mother IN PRIVATE, and discuss that this issue had broken down to the point that future doctor patient care had been compromised, and go about the LEGAL procedure of dismissing a patient, that includes a certified letter that includes offer of emergency care for 30 days, and the opportunity to forward the patients records.

This mother has all kinds of legal ammo, FEC is unfortunately, not acting according to the professional standards of a licensed professional.
Is the customer's name noted? I'd like to know her name because I would like to make sure I avoid doing business with her. I think we should start a banned list of bad customers so that we never get drug into the middle of high school drama because of idiots like her. I think we should just have a big pool of jello and let the mother and the office manager battle it out in the middle and winner take all. It all smells a little henchy to me.
[



I just thought it would be over when the customer got her frames. From what her mom said, it is over as far as she is concerned.[/QUOTE]


I just spoke to a reliable source who states that the mother does consider this to be over and is not responsible for the creation of the FB page. It is not an issue of her being a bad customer or malicious, but an issue which became out of hand and blown way out of proportion.

The girl received her frames. The mother has not made ANY further comments or attempted to keep this going.

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