Does anyone remember the days when quality actually meant something (rather than quantity)? I guess in today's world of more, more, more, it's all about getting the most bang for the buck, regardless of the consequences. That's now true in the dog grooming world as well.
I'm not sure how many of you are familiar with Debbie's Tidy Dog in Florence, but for years now it has been the best place to take your pooches for a good bathing and trimming. Over the last year or so, however, there has been a significant change in the quality of their service.
Yesterday my wife took both of our dogs (a Spitz/Poodle mix & a Golden Retriever/German Shepherd mix) to get bathed and trimmed up for the long hot summer. She dropped them off at 10 a.m. and was told that they would be ready by 4 p.m. She was a little late picking up the dogs and actually arrived at Debbie's around 4:20 p.m. at which time she was told that the larger dog was not ready (frustrating). Added to that was the fact that the groomer had to explain to my wife that my spoodle had a really bad cut on her stomach where they had cut her (again...frustrating, but I can see where it can happen occasionally).
10-15 minutes later they eventually finished with the larger dog and brought him out to the car due to the fact that my wife had the kids in the car. They then had to explain to my wife that he had blood on his paw where the groomer had clipped his nails too short (good grief!). On top of that he didn't even get the trimming that he went in for...he only got bathed (WHAT?!?)! Obviously the groomers were trying to rush him through because they knew my wife was waiting and instead of doing a good job they just did what they could as quickly as possible. I guess they didn't have time to trim him either.
It's apparent that the name of the game at Debbie's Tidy Dog has now become quantity rather than quality. As their prices go up their service and quality of work continues to go down. They'll take as many dogs as they can possibly take and do whatever they can just to get them out the door with the cash in hand!
I can assure you that my dogs will no longer be going to Debbie's Tidy Dog for anything, and if you care about the treatment your pets receive you may want to think about it as well.
Original Post