Facts about Crocodile Ed's

quote:

Originally posted by OriginalBama:
While i havent been there yet. BC, someone ive met personally has been. She has no reason to fib about the dining experience. Below is a copy/paste of her dining experience.

Went to Croc Ed's last night. The atmosphere was great and the food was excellent. The menu offered a wide range of prices. The cut of grouper we got was about 2 inches thick, cooked to perfection, and flaky. The veggies were sauteed in a delicious sauce. The hushpuppies had just the right bite. The beer was cold. We will certainly be back. Kudos to Ed for providing the Shoals with some variety. This is a place we can be proud of!
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For more positive posts about CE's Mash Here!!

Ed has a facebook? Everyone has a facebook!

And now I have a chip on my shoulder and just make stuff up? You're really not doing much to help here, Jason.

I'm afraid the child does indeed have that much "spunk". She's a petite, dark-haired little thing if that helps narrow things down for you. I don't think her mama would be all that pleased about me calling her by name or telling you where she goes to school on a public forum, but I'm happy to oblige otherwise.

As for the aprons, I don't remember saying anything about their color--only their size. Now that I saw your JA reference, I totally get where that came from.

quote:

Originally posted by localCHIK:
Hey 2Benzes...If you are telling me that over ONE bad experience that the entire management team needs to be fired you are seriously deranged. There is not one place in town that has never had a complaint!

Since you are getting personal with Croc Ed's over one dish i'll go ahead and tell you this: anyone who names themself "2 benzes" is a complete and total pompous jerk. Do you not have a job? or do you just drive around in one of your two benzes all day looking for some wifi so you can post angry nonsense on the forum?!

You are one arrogant little gal, aren't you?
Maybe someone should read this forum to you since you happened to miss all the OTHER complaints about that rip-off hole YOU call a restaurant. Yes, they should have been fired. Why? It's not because of the problems. All new restaurants have problems. It's because THEY MISHANDLED THE PROBLEMS!! Since it seems you are one of the managers there, maybe you can take it to heart that YOU don't know what you're doing and you need to find another line of work. If you are NOT one of the managers there but a 'go to hell with them' friend, then you need to offer THEM some sage advice on what is wrong instead of posting your endless coc*amamie drivel defending their incompetence here. YOUR restaurant ripped ME off, sister! Not the other way around. You're just like the deadbeat who cheats people and then tries to make the cheated people feel bad. Don't want bad reviews? Then QUIT serving bad food!

If you truly want to defend that place, you can first start by ADDRESSING each and every problem posted here, what you think about it and what YOU will do about it. If you think these problems posted here are 'the norm' for a 'high end' restaurant, then you are clueless and part of the problem.

I smell vinegar again.

quote:

Originally posted by jmbo35660:
When a new restaurant opens some of you people can't wait to be the first to patronize the new establishment. I've never been in the restaurant business, but realistically thinking you've got to know there will be some kinks that neeed to be worked out.
As I read the posts, I noticed a recurring theme that people were wanting their meals free or reduced because they were not up to par. Just wonderng if this is the reason people rush to a new restaurant. Free meal?

It is never okay to serve bad food. If a new restaurant can't serve quality food from day one, they don't have a chance in this market. Don't misunderstand me, since vinegar chik did. I'm not saying that new restaurants don't have problems. They do and some of these problems are understandable. Food taking a bit long is the #1 problem of a new establishment. They're learning. But undercooked food, poorly prepared food is no excuse, EVER.

I've eaten at plenty of newly opened restaurants. This is only the 2nd. time in my life I've expected a new restaurant to comp my meal (the first at Appleby's). I've NEVER asked for or received a comped meal at most restaurants I've dined at. I asked to have my meal comped at Red Lobster ONCE because the waiter tipped a tray of drinks on me and a guest at our table and, then, didn't tell the manager. It was an accident but his behavior in covering the incident up was inexcusable. We walked out of Appleby's with an uneaten meal left on the table. It wasn't fit to eat and it should have been comped but we had to pay for it and dine elsewhere. I could see it if we'd slurped it up and then asked for a freebie, but that's not what happened. The meal at Croc. Ed's was poor taste and poor portions on the seafood platter. The lack of a decent portion was shameful but what was even worse is that my wife left her uneaten meal on the table, that tasteless slop called shells and cheese with chicken. She literally had 3 bites of it. We were charged 40.00 for that slop. The LEAST they could have done was comp HER'S, anyway, but, no dice (and not one of these employees who post here have addressed whether they think giving a customer lipstick on a glass is acceptable)

I can fully understand, after seeing the attempts of Croc's employees to defend the inexcusable behavior of their establishment, why this place have the problems they do. Teeny bopper chicks putting up the 'pause' sign to guests while they griped about guests who were seated is just one of many to point out. Instead of posting here futilely defending it, they should be pointing the managers over to read the critique and do something before it's too late. But, as usual, we have one of them who likes to post here and practice the name calling game of referring to those of us who got screwed as 'pompous', 'jerk' or 'DOUCHE' instead of working to fix the problems. Not once have I or anyone else here who had bad experiences heard an apology for their FAILURE to handle these situations properly. Instead, it is OUR FAULT that we got bad meals, service, etc. Talk about shunning personal responsibility.

OK, I have worked over a decade in the restaurant business from dishwasher to bartender to manager.

I ate at Croc. Eds last saturday afternoon.
Jason,
Please answer these questions.

1. Why were you on a 20 minute wait at 1:00 with 7 open/clean tables?
2. Why were servers standing around with hands folded not picking up any table they could? ($$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$)
3. Why were the portions tiny?
4. Why was my meal almost 40.00$ for a simple lunch with no apps, drinks, or Dessert?
5. Ticket time was 29 minutes. Could have been worse but definetly could have been better.

OK, that being said here goes the positives:
1. We sat outside and felt like we were on the coast somewhere. The wall hid the parking lot (good thing) but the breeze and music playing felt great!
2. The crab cake sandwhich was the best crab meat I have had since I was in Baltimore. It was tiny though and I got half the amount of fries I should have.
3. The server was not very good but she tried really hard to make things right so I respect that.
4. The salmon I had was pretty good too.

Now for more questions:

Do your servers really pool their tips and get paid 2 weeks later? I have heard from numerous people that servers dont take home the tips from the night they work until payday.

Did Ed and his cronies really come in there (7 of them) and run up a huge bill and tip the male college kid waiting on them 3 dollars? I sure hope he didnt do that.

I will be eating there again and overall see some good things coming out of this place. IF YOU WORK HARD AND GET A GRASP ON THE CONCEPT!

I think I will head there again this Saturday

One pound of crabmeat will cost you right at $20. Leftover bread can serve as binder . (I use as little as posssible.) Go figure Make them like salmon croquettes! The best crab cakes I ever had were at a motel restaurant outside of Philadelphia. They seemed to be lump crabmeat and enough mayo to glue it together- period! Some of the worst I have eaten were at a highly recommended seafood restaurant in Baltimore at $25 a plate! I'm waiting for the fresh raw counter to open!

jason i wish you the best of luck and eds to.Ihave a few questions did you and 11 others sampel all recipes before setting in stone did you trail run with open menu to 100s of friends and family several times to fix promblems? I have helped open a few 1 of a kind in my day it takes 200 hr weeks for several before opening!

again 2 benzes: its none of your business where i work or who im friends with. I have eaten at croc ed's many times and LOVED it every time. i'm sorry you didnt get free food but i dont really think the way to solve the problem is to publicly lash out over one bad meal. but then again, i'm not a benz driving douche. and i DO have a job. you are an idiot. and i think you may need to look into anger management. its expensive but maybe you could sell one of the benzos.

OMG, I hope you two don't attend the same anger management class!

quote:

Originally posted by localCHIK:
again 2 benzes: its none of your business where i work or who im friends with. I have eaten at croc ed's many times and LOVED it every time. i'm sorry you didnt get free food but i dont really think the way to solve the problem is to publicly lash out over one bad meal. but then again, i'm not a benz driving douche. and i DO have a job. you are an idiot. and i think you may need to look into anger management. its expensive but maybe you could sell one of the benzos.

The only person here that needs anger management is you. You are the one calling people names, 'lashing out' at negative comments about your restaurant. I really don't give a rat's ** where you work. I don't intend to stalk you out. However, your behavior here is troubling. You called several people here names but I'm the one with the problem? You have no idea who I am BUT I know what kind of person you are and YOU are classless. Your restaurant did not handle the problem. That's their mistake. Don't like my comments? Then don't read them. If you are any example, at all, the kind of folks running that place, then I know why they have problems. If you would spend more time and effort impelling your people to correct these problems instead of posting your sniveling drivel here, that place might have had a chance.

quote:

Originally posted by earthmomma:
OMG, I hope you two don't attend the same anger management class!

LOL!!

I am sorry, but you would think that someone had shot your mother! You had a bad experience at a new restaurant. The situation was not handled properly at this new restaurant. You have valid complaints. So, don't go back later and give them a second chance when they have been opened for a while and have learned from their mistakes. That is your right. Please don't fill out a card telling them of your experience so that they can correct their mistakes. That would only have been helpful.

I have had two experiences over the last many years here that were handled properly. One was at the same location as Crocodile Ed's. I can't remember which name it was at the time. I had gone to lunch with a friend. The service was great. The atmosphere was good. My lunch was not. I did not eat most of it. When the check came the waiter asked why I had not eaten my lunch. I told him I really did not like it. He asked if he could get me something else. I said no. When the check came my lunch was comped. He appoligized and everyone was happy. These things happen.

The other experience was at Appleby's. Same thing. My meal was awful. This time I told the waiter that my lunch was not what I had expected. He asked if I would like to try something else. I did. It was very good. I paid only for the one I ate.

These situations were handled properly. I am sorry that you did not have the same experience. But, I believe that is no excuse for your behavior.

I did have an experience in Dallas where I got a cup with lipstick. This was at a chain restaurant. The waiter simply took the cup back and brought me another. It was not pleasant, but I did not rant about it. Things do happen from time to time.

Is Crocodile Ed's a chain? There really is an actual Ed?

quote:

Originally posted by Jaxon: These situations were handled properly. I am sorry you did not have the same experience. But, I believe that is no excuse for your behavior.

What behavior would that be, Jaxon? Did I not give Ed's a chance? Did they not have more than 1 opportunity to make things right? Why didn't anyone there get a clue when a meal was left at the table, uneaten? Am I not supposed to complain about it? Ed's gets a free pass?
I have posted mainly to weather the unwarranted attacks by localCHIK, who is obviously an employee there. She seems to think treating customers that way is okay. I am maintaining it is not. So, if that is the 'behavior' that you don't like, then I'm sorry, buddy. But I'm not going to sit here and allow these sniveling excuse makers to glaze this one over because I'm far from the only one that has had this kind of experience there.

Oh, and KUDOS to Red Lobster for that fine meal I had yesterday at lunch. It was great, the service was great. The total bill for 3 to eat was $37.00 and the food was all eaten, portions were fair and the flavor was good.

localCHIK must have bought a benz, too. I spotted this one yesterday. Seems I'm not the only one who has good taste in cars (too bad about the paint, though. It needs work!). Too bad we don't share the same opinions about restaurants.
Here's a pic:

quote:

Originally posted by 2benzes:
localCHIK must have bought a benz, too. I spotted this one yesterday. Seems I'm not the only one who has good taste in cars (too bad about the paint, though. It needs work!). Too bad we don't share the same opinions about restaurants.
Here's a pic:

Is that a CROCODILE?

quote:

Originally posted by HomesickGirl:

quote:

Originally posted by 2benzes:
localCHIK must have bought a benz, too. I spotted this one yesterday. Seems I'm not the only one who has good taste in cars (too bad about the paint, though. It needs work!). Too bad we don't share the same opinions about restaurants.
Here's a pic:

Is that a CROCODILE?

More appropriate since they serve ALLIGATOR sausage, NOT crocodile sausage.

2benzes, I believe you read what you wanted to read from my post.

I said that there were mistakes made, big mistakes. From your behavior here, I can just imagine what your behavior was there. I believe that if those same mistakes were made at my table, the outcome would have been different.

That is not to say I would have accepted those mistakes and just gone home. No. I would have brought them to their attention in a constructive way and not a demeaning way.

I might not be satisfied with the outcome. Who knows? I just know that my blood pressure would be better than yours when I got home! I would still be able to have a happy evening without cursing about hard rolls and lipstick!

I was trying to help you. You don't want help. You want to stew.

yeah croc eds food wasnt that great, but this 2 benzez guy is a major douche. I bet his house is one giant douche. Oh, and I'm pretty sure I know who localchik is lol

quote:

Originally posted by Jaxon:
2benzes, I believe you read what you wanted to read from my post.

I said that there were mistakes made, big mistakes. From your behavior here, I can just imagine what your behavior was there. I believe that if those same mistakes were made at my table, the outcome would have been different.

That is not to say I would have accepted those mistakes and just gone home. No. I would have brought them to their attention in a constructive way and not a demeaning way.

I might not be satisfied with the outcome. Who knows? I just know that my blood pressure would be better than yours when I got home! I would still be able to have a happy evening without cursing about hard rolls and lipstick!

I was trying to help you. You don't want help. You want to stew.

You were not there so you do not know anything about my 'behavior'. The waitress could hardly be telling you anything because I was respectful to her (not her fault they can't cook) and she to me. She brought it to the attention of the manager and it was met with cold response. How else am I supposed to react? What would you do? You are implying I caused a scene and that is not what happened. She invited me to fill out a response card, which I did. She and I both knew it wasn't going anywhere from there so that's why she suggested the comment card.

So your assumptions that I was demeaning to the server are baseless. If I'd thought she had anything to do with it, I would not have left her a 6.00 tip (17%). So take your baseless assumptions elsewhere. They were given the opportunity to make nice and they did not. You, like others here, are continuing to run to the defense of what cannot be defended. The BAD BEHAVIOR was from Crocodile Ed's. Not the other way around.

And where's the cursing about hard rolls and lipstick? Where did that come from? Are you attempting to imply that inedible rolls, flavorless food and lipstick on glasses is an acceptable way to run a restaurant?

quote:

Originally posted by Boogieman:
yeah croc eds food wasnt that great, but this 2 benzez guy is a major douche. I bet his house is one giant douche. Oh, and I'm pretty sure I know who localchik is lol

Why don't you do what any responsible person would do and address the issues instead of resorting to childish name calling? I've not heard one positive thing posted here from any of Croc Ed's defenders indicating that they will do what they can to alleviate this problem. All I hear is one personal attack after another which is typical of people who refuse to accept personal responsibility for their own actions, but, somehow, try to blame their failings on the ones who were mis-done.

Crocodile Ed's will not accept personal responsibility for their failure so, they instead, choose to circle the wagons telling those of us who had a bad experience that it is somehow our fault instead of theirs.

And jasonborden is the only defender here who has maintained any resemblance of class in his posts. While I respectfully disagree with him, he kept it professional and I wish him the best in his endeavor to help make something out of that place.

You are right, I was not there. I do not know what exactly happened. I was going by what you said and by your behavior and came to my own conclusions. They may not be right, but they are not baseless.

The point I was trying to make to you is that this is not the worst thing in the world that has ever happened to you or will ever happen to you. Your reaction seems a little over the top. Just settle down. That does not mean to accept mistakes. I believe you are making some assumptions yourself.

I have not resorted to name calling. I don't believe I have been disrespectful. If you are reading that into it, I apologize. That is not my intent.

I was simply trying to address the issue without all the drama.

The cursing about hard rolls and lipstick came from my assumption, not fact, that I deduced from your behavior and overreaction. I am sorry if I was mistaken.

I will not say anything more on this topic. I do not post much, but I was hoping I could help bring things into better perspective.

This is apparently not going to happen. I will not be a party to any more of your rants. I do not believe I deserve it and will not accept it.

awww thanks 2benzes! you're such a sweety

Shoney's in Muscle Shoals has a large supply of glasses with lipstick on them.

I've been to Ed's twice. Both times, food was wonderful and service was good. that translates to ..... beer was ice cold, food was well prepared and the sushi was wonderful!

My wife and I ate there last nite for the first time. The food was excellent. She had grilled shrimp, and I had the Mahi-mahi. Both dishes were what I would consider to be a very generous portion of food. They were priced right, the same dishes at Red Lobster costs more on Sunday when we had lunch. The service was good. The atmosphere was nice, and the decor was very tasteful.
My only complaint was that the bread which was served beforehand was not offered with butter, which would have been nice, but not necessary.
We enjoyed it, we will be back again. The food tasted excellent, and was fresh.
Thanks Crocodile Ed, it was worth the wait.

quote:

Originally posted by teyates:
My wife and I ate there last nite for the first time. The food was excellent. She had grilled shrimp, and I had the Mahi-mahi. Both dishes were what I would consider to be a very generous portion of food. They were priced right, the same dishes at Red Lobster costs more on Sunday when we had lunch. The service was good. The atmosphere was nice, and the decor was very tasteful.
My only complaint was that the bread which was served beforehand was not offered with butter, which would have been nice, but not necessary.
We enjoyed it, we will be back again. The food tasted excellent, and was fresh.
Thanks Crocodile Ed, it was worth the wait.

Thanks,glad you liked it,ow were the sides?

quote:

Originally posted by O_dog:
I've been to Ed's twice. Both times, food was wonderful and service was good. that translates to ..... beer was ice cold, food was well prepared and the sushi was wonderful!

My husband loves seafood, and I do not. Do they have chicken and steaks, etc.?

they do have "chicken and steaks ....." i haven't tried anything that wasn't seafood. i bet they cook a mean steak!

I try not to beat a dead horse. I usually report when I have a bad experience at a eating establishment, what I had and what happened. Then I usually do not return since I felt it was a waste of my money at the time. I feel that is what most people do. I did make a mistake of returning to Ruby Tuesdays. I had eaten there after a long break since I had a bad experience and had a good one. So I went back a seond time and then was charged more than menu said and the waiter told my wife that this drink would really be good with a recommended alcohol in it. That extra alcohol was a 10.00 added on. I will never go back to Ruby Tuesdays in Muscle Shoals ever. I will try Ed's. If its good, I might go back and if it's not good I won't go again.

quote:

Originally posted by Parker Lewis:

quote:

Originally posted by teyates:
My wife and I ate there last nite for the first time. The food was excellent. She had grilled shrimp, and I had the Mahi-mahi. Both dishes were what I would consider to be a very generous portion of food. They were priced right, the same dishes at Red Lobster costs more on Sunday when we had lunch. The service was good. The atmosphere was nice, and the decor was very tasteful.
My only complaint was that the bread which was served beforehand was not offered with butter, which would have been nice, but not necessary.
We enjoyed it, we will be back again. The food tasted excellent, and was fresh.
Thanks Crocodile Ed, it was worth the wait.

Thanks,glad you liked it,ow were the sides?

I liked my side dishes, other than the slaw, which I am not a big fan of coleslaw to begin with, but this slaw needed a little more dressing. Otherwise it was all good. My wife liked hers as well, and made the comment that it was defintely the best grilled shrimp she had in Florence since we moved her from Mobile 10 years ago.