TEN STEPS
1. People hear what they want to hear. 2. People are extremely resistant to negative messages. 3. People are suspicious about negative content. 4. Stay away from character content. 5. Be open and honest. 6. Listen to the people. 7. Control your temper. 8. Be sincere, people can see through a fake. 9. Ask a lot of questions, as to the peoples needs. 10. Don't forget, you are human and you make mistakes, don't try to cover them up.
Original Post