Went yesterday to Lock Stock and Barrell. IT WAS AWFUL! Walked in at lunch and went to counter to order an order to go. Fine give me just a second. Well, after 3 or 4 minutes we decided to sit and eat there. AFTER ANOTHER 10 MINUTES our drink orders were taken and food order. WAITED ANOTHER 45 MINUTES and still no food. Wife and I paid for drinks and walked out. SAD SAD SERVICE!
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I had that happen a couple times with me. The first time, the lady gave me free food to make up for it. The second time, a different waitress, just took her time and really didn't care what went on. We were the only two in there so I would have expected better service. Another thread shows where they have it for sale.
i had a hard time with them too. I asked for a cuban sandwich with no mustard and after extended negotiation decided on getting a sandwich that would be "just like a cuban if they didn't have mustard?", but alas, when i got home, it was a cuban sandwich. He had tried to explain it to me, "but cuban sandwiches have mustard", and I said "could I get one without mustard?" and he says, "that's not a cuban sandwich!", and alas, I didn't get to eat the cuban sandwich because I don't like mustard.

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