Hi, just wanted to share two things.
Number 1 -my hubby and one of my friends each made a mistake and listed their cell phone number on one of the polls/tests on FaceBook. Actually, hubby did it twice. Each one resulted in a $10 charge on our next cell phone bill (total of $20 for us) because when you get to a point in the process where they take your cell phone number down, it enrolls you in some downloading service plan (which will then be added EVERY month to your phone bill until you stop it). When I called Verizon they said they couldn't take it off for the first month but could put a block on the expanded (or deluxe or something along those lines) texting service. WE don't need that service so I dropped it and emailed both of the companies who had charged us but they refused refunds as they maintain we knew we were signing up for the service. So, watch out where and how you enter your phone number online anywhere.
Number 2 - We just completed our first year of the Comcast Triple Play package and I know it will be going up. Received offer in mail from Comcast that if we signed up for another year it would be $114.95. Still pretty good. I called the number on the promo and told them to set that up. The rep said I didn't HAVE to call, it would have been done automatically. I said, fine. Two weeks later, I get the same offer in the mail again. Didn't call, figured they are just following up. Two nights ago got a phone call from Comcast offering the $114.95 with an additional digital box. Ok, sounds good, we'll take it. Got my bill today - out the roof. I called Comcast and they have no idea what I'm talking about. Said I couldn't take advantage of another special for six months. Have to pay $$$ for six months. Rep said they have no knowledge of offers being made by people AUTHORIZED to make offers for Comcast. I really got pretty hot and said I thought it was pretty bad business to not know what others were doing in your name, and that the reps needed to know EVERYTHING that was being made available to VALUED AND LONG TERM CUSTOMERS. I apologized for my anger and told the rep I knew it wasn't her fault but who could I talk to? She said the only thing I can do is go to the local office. I was not amused. I despise going there and standing in line and arguing in front of everyone. But, I have no choice apparently.
SO, if you talk to anyone with Comcast get their name and phone number and date and time you talked to them so you can get what they offer you.
Just wanted to share these items to prevent headaches for others.
Have a great day, all!
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