I guess they'll get the message when they ask the government for a bailout.
Blackacre, I sent an email to the higher ups, and of course no answer (and only 1 bounced back as undeliverable, I guess she quit and moved on!). I'm going to wait til Monday morning, and then I'll mail a letter with a return receipt request to the CEO and see if anything happens. Thanks for the advice. 
LMM: I've had my TV now for a couple of years so I wouldn't be able to take it back anyway. Also, yes that was a WONDERFUL class that year. They took up money and gave it to me to purchase a TV for the classroom. The other teachers, kids and parents all kidded me about the TV I was using. It was so old you had to turn the knob to tune the picture in to get the "fuzzies" out. LOL
b67,
I know the kind. I had one for many years too. If sunlight hit the picture, you could not see anything.
I have one now that has an echo effect, drives me crazy. I may have to put it down.
I know the kind. I had one for many years too. If sunlight hit the picture, you could not see anything.
I have one now that has an echo effect, drives me crazy. I may have to put it down.
quote:Originally posted by LMM:
b67,
I hope you don't have to take it back. BestBuy is WorstService.
Their "Geeksquad" is not any better. I called them after unsucessfully trying to remove a virus from my computer myself. I literally was on the phone with them (while they remoted in to my PC) for 5 hours a day for 3 days (5pm-10pm)!! After it was all said and done the virus was still there and I had to format my hard drive and start over. To top it off-they charged my debit card TWICE for $169.99. I disputed one of the charges with my bank and I received a phone call from the bank's security office the other day telling me that geekquad did not want to refund the 2nd charge and was going to take it to arbitration! The lady at the bank said this was not the first time that she has had these issues with geeksquad.
quote:Originally posted by Firedancer:quote:Originally posted by LMM:
b67,
I hope you don't have to take it back. BestBuy is WorstService.
Their "Geeksquad" is not any better. I called them after unsucessfully trying to remove a virus from my computer myself. I literally was on the phone with them (while they remoted in to my PC) for 5 hours a day for 3 days (5pm-10pm)!! After it was all said and done the virus was still there and I had to format my hard drive and start over. To top it off-they charged my debit card TWICE for $169.99. I disputed one of the charges with my bank and I received a phone call from the bank's security office the other day telling me that geekquad did not want to refund the 2nd charge and was going to take it to arbitration! The lady at the bank said this was not the first time that she has had these issues with geeksquad.
I feel sorry for all of those people who camp out at BB on Black Friday. If they only knew how bad it really is there.
quote:Originally posted by T S C:
More on this saga on the Huntville al.com forum. And yes, that is my alter-ego over there, that dang AnnieLouWho.
Link
My goodness! And I thought there were a lot of hateful people over here (TD)!
quote:Originally posted by Firedancer:quote:Originally posted by T S C:
More on this saga on the Huntville al.com forum. And yes, that is my alter-ego over there, that dang AnnieLouWho.
Link
My goodness! And I thought there were a lot of hateful people over here (TD)!
It does make you feel good to be a part of this forum after reading that one.
Yeah, that BamaKitty, she's a real winner! I bet she just eats her cheeseburger - even if she ordered a hamburger. People make mistakes, right? And I bet if she got a loan for $20,000 to buy a new car because that is the price the salesman told her, she'd suck it up and come off another $5,000 if the sales manager told her the price was wrong. People like her with their "people make mistakes and you should just hug them and go on" attitude make me want to vomit. Like I tell my kid:
#1. If you make a mistake and don't own it - then you might as well have done it on purpose.
#2. It's not an accident if you are being stupid.
#1. If you make a mistake and don't own it - then you might as well have done it on purpose.
#2. It's not an accident if you are being stupid.
Her salesman probably worked at Bill Heard!
TSC--I'm proud of you for putting everything back--not just the coat in question. I hope you pursue this with the regional manager or some higher up, because I guarantee you that the in-store manager you dealt with will be reprimanded for her treatment of you. Many many years ago--before e-mail and blogs--my mom and I had a situation in a Banana Republic store in Alexandria, VA. Long story short, my mom wrote a letter to the CEO and got a hand-written apology and a $100 gift certificate. So, it is absolutely worth pursuing this.
Oh, and on the topic of Best Buy. Have you ever noticed that they have about 10 employees just milling around the doors greeting customers (and mainly talking amongst themselves) but if you actually have a question or need help, there is never anyone around. Same with the registers, one will be open with 5 people in line while the other registers are idle. Drives me CRAZY!
Letters (real, old-fashioned snail mail ones) really do get noticed. Make sure you mention the date and names of employees.
Let us all know what happens!!
Let us all know what happens!!
Document document, document all that you do and are told. the more the merrier.
UPDATE:
I got not one, not two, but THREE calls from a very nice lady in the corporate office yesterday. She said that the District Manager would like to meet with me and personally resolve the situation. I ended up going to the store after work, got the coat for the sale price of $69.99 PLUS a $20 gift card, and a hand-written and heart-felt letter from Leslie the manager who was ugly to me. I got a bunch of apologies and everyone seemed very sincere.
The lady at corporate located the coat for me in my size and the color I wanted and had it sent to the store. She also thanked me for bringing it to their attention that the "canned" letter was not filled out properly. She said that when they fully investigated the matter by doing interviews with store associates that worked that day, they found that SEVERAL customers complained about signs being up and prices not being honored. You'd think after the first one or two that someone would walk around the store and check for incorrect signage!!!
So anywho. I am going to donate the giftcard to the Warm Coats for Warm Hearts or whatever that charity is that buys coats for people. I didn't want to profit from this, just wanted it resolved. I'm happy to say it was resolved fully to my satisfaction
I got not one, not two, but THREE calls from a very nice lady in the corporate office yesterday. She said that the District Manager would like to meet with me and personally resolve the situation. I ended up going to the store after work, got the coat for the sale price of $69.99 PLUS a $20 gift card, and a hand-written and heart-felt letter from Leslie the manager who was ugly to me. I got a bunch of apologies and everyone seemed very sincere.
The lady at corporate located the coat for me in my size and the color I wanted and had it sent to the store. She also thanked me for bringing it to their attention that the "canned" letter was not filled out properly. She said that when they fully investigated the matter by doing interviews with store associates that worked that day, they found that SEVERAL customers complained about signs being up and prices not being honored. You'd think after the first one or two that someone would walk around the store and check for incorrect signage!!!
So anywho. I am going to donate the giftcard to the Warm Coats for Warm Hearts or whatever that charity is that buys coats for people. I didn't want to profit from this, just wanted it resolved. I'm happy to say it was resolved fully to my satisfaction
I'm glad your experience had a happy ending! It just show that perseverance pays off!
Good for you, TSC! if more people would stick it out and complain (the correct way), as you did, when they get shoddy service, maybe there wouldn't be so much shoddy service.
quote:People like her with their "people make mistakes and you should just hug them and go on" attitude make me want to vomit.
Haaaaaah!
God that is so true.
Hah!
quote:Originally posted by vick13:
Now you get a phone number and keep calling till you get a real human, then the right human.
How much is your time worth?
quote:Originally posted by readaholic:
TSC,
I wouldn't let this thing die. I would follow the suggestion of a certified letter, sending a copy of this thread, calling and talking to a real person - any of those, but don't let it die. Get thru to these folks and let them know this is not the way to run a business and that their treatment of customers is now well known across this area and will be considered before shopping there.
I have never been in the store, have family that have shopped there in the past, but I for one wouldn't waste my time or money to drive to Huntsville to shop there if that is an example of their service.
How much is your time worth?
Good for you TSC! I'm glad they resolved your issue with the price of the coat.
Glad you saw this thru TSC. AND i am really glad the company tried to correct the bad behavior of its employees.
It is good the corporate level finally came to take care of business.
It still sucks though, I mean other than the $20 gift card, you still had to wait until the sale was officially on. I can only hope someone in the local management paid for their screw up.
It still sucks though, I mean other than the $20 gift card, you still had to wait until the sale was officially on. I can only hope someone in the local management paid for their screw up.
quote:Originally posted by CrustyMac:
How much is your time worth?
It wouldn't take much time to send a letter and then follow up in a reasonable time if you received no response.
My time is worth making sure my voice is heard in a matter that is important to me.
TSC, I'm glad you got a response and a satisfactory solution. I agree with unclegus though and think they might have done more - like sold you the coat at a discount since you didn't get it that day, had to make another trip over there and all the hassle involved. I'm sure that the local management heard about it and will be more careful in the future.